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Global Exchange Manager (GEM)

Automate ticket exchanges,save time and money Global Exchange Manager is an application that automates the ticket exchange/reissue process.

Overview

Global Exchange Manager (GEM)

Automate ticket exchanges,save time and money Global Exchange Manager is an application that automates the ticket exchange/reissue process. It only takes 6 easy steps and thanks to the graphical interface, your agents don't need to use cryptic entries. Global Exchange Manager makes the whole process much quicker and more efficient. Moreover, you will spend less time on training your agents.

Easy access, easy updates You can access Global Exchange Manager through the GEM button in the Galileo Desktop toolbar, both in Focalpoint and Smartpoint. Because it is a  web-based application, you don't take care of any updates. They are always instant and automatic.

More advantages to support your everyday business

Global Exchange Manager calculates the exchange/reissue for you and thus prevents errors. You can reduce the number of ADMs issued by carriers for incorrect manual calculations  and exchange processes.

Compared to an exchange done in the Galileo™ GDS, Global Exchange Manager gives you a breakdown of the paid tax in the Fare calculation of the new ticket (XT breakdown).
Because Global Exchange Manager uses a graphical and very intuitive web environment, the training is much easier.

• Works for all airlines!
• No transaction fees.
• Flexible. Solves a huge number of non-standard ticket exchange/ reissue situations.
• For IATA and non-IATA agencies (selective access necessary).

Key capabilities at a glance

• Recalculates the whole journey both before and after departure, even for partly used tickets, and stores the Filed Fare.
• Compares originally paid taxes with the new taxes and collects the difference.
• Updates the filed fare and prepares it for exchange/reissue.
• Ability to exchange IT tickets with private fare filed by carriers.
• Involuntary rebooking/rerouting done in an easy way.
• Checks the passenger name with the name shown on the original ticket.
• Automatically issues the new ticket and offer 3 types of penalty collection:

   » EMD – issued automatically by Global Exchange Manager
   » As a tax
   » To the Fare (to the Total)

 

Capabilities

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